How can counseling help me?

Your therapist’s office offers a safe space for you to address any issues you are having that are interfering with your relationships, functioning or comfort level with yourself.

FACES therapists are highly trained to assess for a wide variety of mental health challenges that people face today, including depression, anxiety, family conflict and relationship problems.

The therapist will also assess for strengths to build upon to make the work you do together more effective. You and your therapist will then develop some goals to shoot for to address these issues.

Most likely, your sessions will include very specific skill development to improve your functioning and reduce the impact of negative symptoms. The general goal of therapy is always to reduce those negative symptoms and improve quality of life.

What age groups do you see in your office?

We provide counseling services for children, adolescents, and adults, individuals, couples and families.

Do you prescribe medication?

No. Medication can only be prescribed by a medical doctor. We can make referrals for psychiatrists or you may ask your primary care provider for a referral.

How long will it take before I start to feel better?

Response to counseling treatment varies from client to client and deeply depends on the client’s willingness to engage during sessions as well as willingness to complete any “homework” the therapist assigns.

The fact of the matter is, weekly to bi-weekly sessions are unlikely to be as effective without active engagement in assigned activities between sessions. Such assignments might include activities such as journal-keeping, skill practicing, reading, or exploring an app recommended by the therapist.

That being said, clients often report feeling better after the first appointment simply because they’ve taken the first step toward healing.

How often will I have to come in?

That depends. Usually, your therapist will recommend weekly to bi-weekly sessions at first. This is to help establish a therapeutic relationship and quickly address the most pressing issues and symptoms.

After several weeks to a few months, if you and the therapist see improvement in functioning and a reduction of symptoms you reported in the beginning, the therapist will likely reduce the frequency to bi-weekly or monthly to allow for continued support.

Again, this varies widely from client to client and depends on level of engagement in the process.

Do you take insurance?

For individual, couples, and family counseling, FACES accepts most major insurances, Medicaid and private pay.

It is important that you understand your insurance benefits before your first appointment since they vary widely from plan to plan. Some plans require a co-pay and some plans don’t cover services until the deductible has been met.

Payment is required at the time of the appointment and, except for Medicaid covered services, a credit card is required to be kept on file for missed appointments (there is a $25 missed appointment fee). You may also choose to use the credit card on file for session fees and co-pays.

What are your office hours? Do you have evening appointments?

To allow for as much flexibility as possible, FACES offices hours are by appointment Monday – Friday. Our therapists often offer late afternoon and early evening appointments.

You may discuss this with your therapist during the first session.

How do I make an appointment?

Simply call the FACES office at 434-572-3200. You will likely be asked to leave a message on our confidential voice mail service. One of our therapists will return your call within 24 hours to discuss our services and to schedule an appointment.

If you have an emergency, you should call 911 or go to the nearest hospital emergency room.


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